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Measurable results we have helped clients achieve:
Teams and individuals perform best when they focus on measurable results.
This is central to our philosophy.
A major Financial Services Organization discovered that, where our
intervention had taken place, productivity had improved by an average
of 21% and quality had improved by and average of 14%
The Finance division of a FTSE 100 company discovered that cash flow improved by 22%. Over due debt had fallen from 19% to 6%
A major UK service provider discovered that, in problem areas of the business, the turnover of customer facing staff had fallen from 47% to 9%
The shared services division of a blue-chip multi-national reported that achievement against service level agreements increased from an average of 81% to 94%.
The customer contact centre of a FTSE 100 organization discovered that the practices that we instituted, had a greater influence on key performance indicators, than the size of the headcount.
For a major NHS trust, Threshold trains psychiatrists in building relationships with patients and helping patients to overcome their personal barriers to change. Anecdotal evidence shows an improvement in patient well-being and feedback.
A multinational pharmaceutical company hired Threshold to strengthen it's
sense of engagement with it's pharmacy retailers and encourage them to do 'Medical
Usage Reviews' or 'MURs'. Where the Threshold intervention had taken place the
company measured that the take-up or MURs had increases by 139%.
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One team manger recently informed me that her day with Threshold was the most valuable day spent in twenty-four years with the company. That manager improved her team's customer satisfaction by 14% the very next month. Performance has continued at this level. She is far from unique. Threshold worked with us to design and lead several of our main culture-change interventions. They have been fantastic value.
Head of Customer Experience,
Norwich Union Insurance
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