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COMMUNICATING CHANGE
The evidence is incontestable. Most change programmes fail because of a failure of communication
Because we understand the psychology of change and the influence
of social networks, we work with you to develop a strategy that uses
the key influencers and opinion leaders on the ground and targets people’s
personal emotional drivers. This means that you rapidly achieve both clarity
about and commitment to your strategy.
TURNING MANAGERS INTO COMMUNICATORS
If you turn your managers into more effective communicators there is a true performance multiplier effect. Most of us believe that we are above average communicators and that we do not need communication training. The facts tell a different story. When we correlate improved climate and improved performance with the investment in developing the communication capability of managers, the results are
remarkable. We enable people to explore and understand the way communication works from the point of view of the receiver and to use the techniques that professional performers use to build inner confidence and rapport with their teams.
CONVERSATIONS THAT COUNT
Conversations that count are conversations that move things forward and yet most of us are not great at them. Indeed, if we take the example of appraisal conversations, research shows that employees tend to see them as a waste of time as they lack honesty.
We enable people to confront under performance or unacceptable behaviour; give and receive feedback; and constructively change situations.
ENGAGEMENT AND MOTIVATION
Most attempts to engage and motivate staff, look for success in all the wrong places. Our approach is based on in-depth research into the intrinsic drivers of motivation.
By working systematically with front-line leaders on the ground we create a more engaging climate based on clear goals, involvement
CUSTOMER FOCUS
We work with you to embed a customer-focused culture. Teams develop
heightened emotional intelligence and deeper insight into customers,
together with the drive and resources continually to remove obstacles to
customer service.
CREATING COMPELLING VISIONS
A vision will aid organizational communication and decision-making as it ensures that all employees have a consistent understanding of context. Developing a compelling vision for an organization may seem relatively straightforward, but experience shows that it is strewn with pitfalls. Too often organizations fail to follow a rigorous process as end up with something that is not ‘fit for purpose’.Threshold has a wealth of experience in helping organizations and teams to create compelling visions. We focus on helping organizations to embed the culture and climate that they need to succeed. This often requires us to step back and help the organization to step back and clearly articulate where it is headed over the longer term.
HIGH IMPACT LIVE EVENTS
An effective live event should be a genuine catalyst for change. We use
methods to maximize impact and memory. We also incorporate techniques that
ensure an honest and challenging two-way flow of information.
PERSONAL IMPACT COACHING
Our coaches are highly skilled and experienced both in the worlds of
business and the performing arts. Enabling business leaders to apply the
skills and disciplines used by professional performers provides a powerful
set of benefits.
Confidence, communication skills and influencing skills are all greatly
enhanced.
OUTPLACEMENT COACHING
Most attempts to engage and motivate staff, look for success in all the
wrong places. Our approach is based on in-depth research into the intrinsic
drivers of motivation.
By working systematically with front-line leaders on the ground we create a
more engaging climate based on clear goals, involvement and ownership.
Independent evidence links our work directly to improvement in quality,
productivity and customer satisfaction.
CULTURE CHANGE
There is a wealth of evidence to show that culture is one of the greatest
predictors of performance. We pinpoint and prioritize the cultural blockers
to performance, together with the priorities for improvement.
Based on the latest thinking in cognitive psychology, we provide leaders
with practical tools to understand the impact of their own behaviour and
shape the appropriate culture within their teams.
TEAM DYNAMICS
We help teams to transform their performance by shaping the way they think,
feel and work together.
We facilitate techniques that enable teams to gain greater self-awareness
and insight into the impact of their behaviour. The experience of working
with us enables team members to shift mindsets, thinking innovatively and
creatively and flex new strengths and talents.
PERSONAL IMPACT FOR WOMEN
Evidence shows that fundamental patterns of communicating differ
significantly between men and women. Whether this is down to nature or
nurture is beside the point. It means that organizations miss out on the
true potential of many talented women, as their voices are less likely to
get heard.
Personal Impact for Women equip women executives with strategies and tactics
to increase the impact of their communication.
PERSUADING AND INFLUENCING
Whether it is a case of generating buy-in to a new strategy, winning support
for a proposal or winning the commitment of colleagues or customers,
successful leaders are those who can get others to say 'yes'.
We provide insight into the psychology of influence and persuasion,
equipping leaders with practical ways to become more persuasive.
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